1. How long is the shipping time?
*Our estimated delivery time is 7–15 business days, depending on your location and courier transit time.
2. Do you offer free shipping?
*Yes! We offer Free Shipping for all products.
3. How do I track my order?
*You can track your order anytime through our Track Order page using your Order Number and email.
4. Can I cancel my order?
*Orders can only be canceled within 12 hours after placing them. Once shipped, it can no longer be canceled.
5. Do you accept returns?
*Yes, returns are accepted within 7 days of receiving your item. Items must be unused, unworn, and in original packaging.
6. What if I received a wrong or damaged item?
*Please contact us within 48 hours and attach photos/videos. We will replace or refund the item.
What payment methods do you accept?
7. We accept:
Credit/Debit Cards
PayPal
Other secure payment gateways available at checkout
8. Do you offer cash on delivery (COD)?
*No, we currently do not offer COD.
9. Can I change my shipping address after ordering?
*Yes, as long as your order has NOT been shipped.
*Please contact us immediately at junoonlineshopjp@gmail.com.
10. Do you ship internationally?
*Yes, we ship worldwide. Shipping fee depends on location and package weight.
11. What’s the best way to contact you? You can email us at:
junoonlineshopjp@gmail.com
*We respond within 24–48 hours.