We strive to provide the best shopping experience. If you are not fully satisfied with your purchase, we're here to help.
Returns
Returns are accepted within 14 days of receiving your item if the following conditions are met:
- Item must be unused
- Item must be in original packaging
- Certain items such as intimate goods, electronics, and hygiene-related items are non-returnable for safety reasons
Wrong or Damaged Item
If your item arrives damaged or incorrect, please contact us within 48 hours with photos or videos.
We will replace the item or issue a refund after verification.
Return Shipping
Buyers are responsible for return shipping costs unless the mistake is on our end.
Return Process
To request a return, please contact us first. We will provide the return instructions and return address.
Refund Time
Refunds are processed within 3–7 business days after inspection.
Note:
Return shipping fees and delivery times may vary depending on your location (Japan, Unite States, Canada).